Worried about a child?

Worried about a child ?

Front Door Service

The Front Door Service provides access to all services for children and families in North Tyneside.

If you have concerns about the safety or welfare of a child in North Tyneside the Front Door Service is the first point of contact for everyone.

To contact the Front Door Service call 0345 2000 109 (weekdays 8:30am to 5pm & 4:30pm on Friday)

Out of office hours

If the issue cannot wait until the next working day, call our Emergency Duty Team on 0330 333 7475 (evenings and weekends).

If you are ever concerned that a child is in immediate danger, call the police on 999.

 Safeguarding Professionals Advice Line

The Multi Agency Safeguarding Hub (MASH) offer a dedicated telephone advice line to safeguarding professionals.

This enables professionals to directly access Social Work advice in relation to a worry about the safety of a child or young person. The offer of advice is intended to assist the professional in coming to an informed decision about whether a safeguarding referral to the MASH should be made or other action taken. The telephone line is only available to safeguarding professionals and is not intended for family members, carers or members of the general public.

Professionals can access the advice line on 0191 643 5555 between 8:30am and 5.00pm Monday to Thursday and 8:30am to 4:30pm on Fridays. At times of high volume of calls, a professional may be directed to a voice mail and advised to provide their contact details. MASH will make every effort to respond promptly.

If you are a professional looking to submit a concern, you should complete an agency referral form found on North Tyneside Council’s website: Are you worried about a child? | North Tyneside Council


Front Door Service

Quadrant East
Silverlink North
Cobalt Business Park
North Tyneside

 0345 2000 109
0330 333 7475 (out of hours)
 0191 643 2413